QUALITY POLICY

ATENA LUX's s.r.l. strategic objective is the supply of products that comply with the regulatory provisions in force, that are safe in compliance with the performances established internally, in accordance with the authorities in charge, with the customers' requirements for the satisfaction of the final, intermediate and internal customer, to be achieved through the continuous improvement of all the company's processes by developing and applying a Quality System, which defines the objectives and the commitments to be reached.

The Management of ATENA LUX Srl intends to achieve and maintain excellent quality standards and, to this end, is committed to:

  • Establish and maintain a Quality System
  • Manufacture products that meet the essential safety requirements of the directives in accordance with technical regulations and mandatory provisions.
  • Define risk acceptability criteria based on technological progress and feedback information.
  • Periodically verify the adequacy of the risk management process on the basis of the verification of the effectiveness of the process conducted by means of surveillance activities on the system, business performance and feedback information. This verification is conducted during the Management Review.
  • Improving the company's image through marketing tools aimed at expanding the national target market and entering new markets while creating profit.
  • Assist and build customer loyalty by offering dedicated products and services, ensuring that needs and expectations are systematically defined and translated into requirements, providing, in addition to the product, a complete service based on professionalism and the availability of information, conformity analysis, support to resolve any doubts or needs, including the management of reports of accidents or near misses also through communication with the Ministry of Health and the involvement of all interested parties.
  • Expand the range, designing and developing products of a high technical level, capable of providing added value and increased margins.
  • Investing in the technology of the production departments to guarantee at the same time the highest quality level and a constant decrease in labour and non-quality costs.
  • Improve professional skills and competencies by analysing and searching for human resources with the necessary skills to be able to carry out all company processes effectively and efficiently.
  • Involve all personnel, including temporary staff, in the company's growth by means of constant information and training on production, organisational and management techniques, especially on the objectives to be pursued and the results obtained within the Quality System, so that this Quality Policy is understood, applied and maintained at all company levels.
  • Promote a collaborative relationship with suppliers by procuring strategic products and services from suppliers who have the ability to meet the best quality at a competitive price, excluding as far as possible and in principle speculative logic.


Approved by DIR

Date: 30/04/2024